Returns & Refunds
Because many of our products are custom-made and personalized specifically for you, personalized items are final sale and cannot be returned or exchanged due to a change of mind.
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We’ll be happy to review the issue and, when applicable, provide a replacement or refund.
Please double-check all personalization details, including names, spelling, colors, and selected options before placing your order. LuLo 3D Studio is not responsible for errors in information submitted by the customer.
For non-personalized items, please contact us within 14 days of delivery to request a return. Items must be unused and in their original condition. Shipping charges are non-refundable.
To request assistance with an order, please contact us through our Contact page and include your order number and photos if the item arrived damaged or incorrect.
